Shipping Policy

SHIPPING POLICY

Once your order is placed, it's our goal to ship within 1-business day and deliver it within 3-5 business days if within the contiguous US.

UNITED STATES & US TERRITORIES

Order	Cost	Estimated Delivery Time
Over $47	FREE	3-5 business days
Under $47	$6.00	3-5 business days

Standard Shipping: Orders typically ship in 1-business day and should be received within 3-5 business days. Orders placed on Saturdays, Sundays or public holidays are handled on the Monday or the first working day after. (Working days exclude Saturdays, Sundays and public holidays).

CANADA

Order	Cost	Estimated Delivery Time
Over $47	FREE	7-10 business days
Under $47	$9.00	7-10 business days

SHIPPING COST

We offer free shipping for orders over $47 within the US including Alaska and Hawaii. This offer does not apply to US territories. 

INTERNATIONAL SHIPPING

We currently ship to Canada! Free shipping for orders over $47 USD. Track your order here.

We are working to expand our international shipping regions and secure more affordable shipping options for existing regions. Please sign up to our newsletter to be notified of any updates.

CANCELING OR MODIFYING AN ORDER

All orders begin the fulfillment process the moment your order is placed. We're unable to edit or cancel your order so please make sure to double ~or even triple check~ the order before checkout.

ORDER TRACKING

Once your order is processed and ships (1-3 business days), you'll receive an email with tracking information so you can follow your order’s progress right up to your doorstep. 

Important note: if your USPS or DHL tracking shows ‘label created, not yet in system’—this doesn’t mean the packaging is not on its way. Once fulfilled, your package may go several days without a scan from USPS or DHL, which is normal. Since our carriers are moving at a very fast pace (particularly during high volume times), your order is likely moving towards you as fast as they are able. This means sometimes scans are skipped in an effort to speed things up, so don't panic if you see this status!

For more detailed shipping information, we recommend checking with USPS or DHL for the most up-to-date delivery estimate. 

DELAYED OR LOST ORDERS

A package is considered lost after it has been in the postal system for a period of 10 business days for US orders and 21 business days for international orders. Clevr is not responsible for delays caused by the courier. Please note we are unable to dispatch a replacement until this period of time has elapsed.

WRONG OR INCOMPLETE ADDRESS

If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery costs to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.

Please note that we are unable to make changes to orders that have already been placed.